JOB SUMMARY:  Performs a variety of administrative and clerical tasks to support production and operations.

ESSENTIAL FUNCTIONS:

1. Performs administrative and clerical tasks, including inventory records, freight rates, customer orders and reorders, shipments, and report generation, to ensure timely, accurate, and thorough maintenance of files, logs, and records and to ensure compliance with GSF and relevant regulatory policies and procedures. (30%)

2. Coordinates and enters customer orders, arranges transportation, and resolves problems to meet customer service goals (20%)

3. Coordinates freight and delivery, reconciling daily shipments, scheduling pick-up/shipping appointment times, calculating freight figures, and verifying invoices, to ensure customer needs are met. (15%)

4. Prepares a variety of daily and weekly statistical reports and logs for Operations (beef, liquid products, etc.), Warehouse, and Transportation, including the Beef Weekly Movement Sales Activity report to monitor progress toward established performance and productivity goals. (15%)

5. As liaison between vendors and Operations, assists in maintaining inventory levels to ensure customer satisfaction and operations goals are met. (10%)

6. Provides support and assistance to the department collecting and distributing the mail, maintaining office supplies, developing and revising forms and operational procedures, entering data, and acting as backup receptionist to ensure high levels of productivity and smooth operations. (10%)

7. Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Not applicable.

PERFORMANCE CATEGORIES

• Productivity/quality standards:  accuracy, timeliness, thoroughness
• Customer and vendor relations
• Customer satisfaction
• Communication
• Professional attitude and demeanor
• Organization and attention to detail
• Teamwork within the department and across departments
• Project/assignment standards

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

Education/Certification:

High school diploma or equivalent

Experience:

3 to 6 years of relevant work experience performing administrative functions in a PC-based business environment.

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• PC word processing/spreadsheet software  (J)
• Customer service concepts and techniques (J)
• Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.) (J)
• Filing and record-keeping procedures and systems (J)
• Relevant department concepts, procedures, and regulations (B)
• Purchasing (B)
• Order processing (B)
• Freight (B)
• Prism software (B)

Skill and ability to:

• Communicate and coordinate effectively with vendors verbally and in writing
• Read and process written information with a high degree of accuracy
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Act in accordance with GSF’s Values and Creed